Privacy Policy

We are committed to protecting your privacy and ensuring a safe online experience with Butter Studio. We collect personal information (your name, email address, phone number and payment details) when you register with our studio through our app, website or Mindbody. We may also collect health-related information if you choose to share it with us to inform our teachers of any particular/relevant information. 

The information we collect is used to process and manage your bookings, to notify you of important updates about your bookings and to communicate with you about any upcoming events, promotions or special offers at the studio. You can opt out of marketing communications at any time.

We use Mindbody to handle your booking and payment information. Mindbody is a third-party service provider that processes payments and stores your data securely. All payments processed through Mindbody are handled via secure encryption methods. Please review Mindbody's own Privacy Policy for more information on how they handle your data. 

Terms and Conditions

Thank you for joining Butter Studio. By using our services, you agree to the following Terms and Conditions. Please read them carefully.

Bookings and Cancellations

All class bookings must be made in advance through our website, app or Mindbody. Class bookings and cancellations can be made through our app or website. We do not accept cancellations via social media or email. Classes can be cancelled 8 hours or more prior to class start time without a penalty. If a client cancels a booking within 8 hours of class start time, a late cancel fee of $10 will be automatically charged to their account. If a client is on a 5 or 10 class pack, failure to cancel a booking within the 8 hour window or non-attendance for a booking will forfeit a class from their pack. 

If you are late to class, you may not be permitted to join for safety and security reasons. Arriving late results in a no-show fee of $10.

Class Packages and Memberships

Drop in class - valid for 1 month from purchase date 

5 class pack - valid for 3 months from purchase date

10 class pack - valid for 6 months from purchase date

Ongoing unlimited membership - unlimited classes for $50/week, minimum 12 week commitment, billed weekly via direct debit. Memberships can be cancelled at any time after 12 weeks with at least 7 days notice. Memberships can be paused for up to 4 weeks at a time with at least 7 days notice.

Health & Safety

Participants should disclose any medical conditions or injuries to the studio before participating in classes. We recommend consulting your healthcare provider before beginning any new fitness program, especially if you are pregnant, injured or have any health concerns. 

Waiver of Liability

By attending classes, you agree to release Butter Studio, its teachers and its affiliates from any liability for injury, loss or damage to personal property that arise from participation in any activities or classes at the studio.

Behaviour and Conduct

Respectful and appropriate behaviour is expected from all students and teachers in our studio. We have a zero-tolerance policy for disruptive or inappropriate conduct. We reserve the right to remove any individual from a class or refuse services all together to any individual whose behaviour is disruptive, unsafe or disrespectful to others.

Payments

All payments for classes and workshops must be made in full prior bookings. We accept payments via credit card, debit card and through Mindbody.